Website Terms of Use

1. About These Terms

These Website Terms of Use explain the rules that apply when you access or use the CATALA Consulting website.

By using the website, you confirm that you accept these terms and agree to comply with them.

If you do not agree to these terms, you should stop using the website.

These terms apply only to the use of the website and its publicly available content. They do not govern consulting, advisory, training, audit, outsourced revenue management or other professional services supplied by CATALA Consulting.

Professional services are governed by the relevant proposal, engagement letter, statement of work, service agreement or other written agreement between CATALA Consulting and the client.

2. Who We Are

The website is operated by:

CATALA CONSULTING LTD
Company Number: 11373928
Registered Office: 483 Green Lanes, London, United Kingdom, N13 4BS
Correspondence Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: contact@catalaconsulting.co.uk

CATALA CONSULTING LTD is a private limited company registered in England and Wales. Its current registered-office details and company number are recorded at Companies House.

In these terms, “CATALA Consulting”, “we”, “us” and “our” refer to CATALA CONSULTING LTD.

3. Other Terms That May Apply

The following documents also apply to your use of the website:

• our Privacy Notice, which explains how we process personal information;
• our Cookie Policy, which explains how cookies and similar technologies are used; and
• any additional terms displayed in connection with a particular service, form, event, course, download or area of the website.

If you purchase an online course or another product through a separate learning or payment platform, the terms displayed by that platform and any specific CATALA Consulting purchasing terms will apply to that transaction.

If there is a conflict between these Website Terms of Use and a signed professional-services agreement, the signed professional-services agreement will take priority in relation to the services covered by it.

4. No Professional-Services Contract Is Created Through the Website

Submitting a contact form, booking a meeting, requesting information, receiving an automated confirmation or communicating with us through the website does not by itself create a contract for professional services.

A contract for consulting or other professional services will be created only when:

• the relevant parties enter into a written agreement;
• an authorised proposal or engagement letter is accepted in accordance with its terms; or
• we otherwise expressly confirm in writing that a binding engagement has begun.

Information displayed on the website is not an offer capable of automatic acceptance.

We may accept or decline any enquiry or proposed engagement at our discretion, subject to applicable law.

5. Access to the Website

The website is made available free of charge.

We may:

• update, change, suspend or withdraw any part of the website;
• change its design, functionality or content;
• restrict access to particular areas;
• introduce new features;
• remove outdated material; or
• discontinue the website.

We do not guarantee that the website or any content on it will always be available, uninterrupted or error-free.

You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these terms and complies with them.

6. Permitted Use

You may use the website for lawful personal, professional and internal business purposes.

You may:

• view and read publicly available content;
• share links to publicly available pages;
• print or download reasonable extracts for your own reference;
• refer colleagues or professional contacts to the website; and
• contact us about our services.

Any use must respect our intellectual-property rights and the rights of third parties.

7. Prohibited Use

You must not use the website:

• unlawfully, fraudulently or for an improper purpose;
• in breach of any applicable law or regulation;
• to impersonate another person or misrepresent your identity or authority;
• to submit information that is false, misleading, defamatory, discriminatory, offensive or unlawful;
• to infringe intellectual-property, privacy, confidentiality or other legal rights;
• to transmit malicious code, viruses, malware or harmful material;
• to attempt to gain unauthorised access to the website, its server, database or connected systems;
• to interfere with, damage or disrupt the operation or security of the website;
• to conduct denial-of-service or distributed denial-of-service attacks;
• to scrape, harvest or systematically extract website data without permission;
• to collect personal information about other users;
• to send spam or unsolicited commercial communications;
• to test the vulnerability of our systems without written permission;
• to bypass technical restrictions or security controls; or
• to use the website or its content in a way that damages our reputation or falsely suggests an association with us.

You must not use automated systems, bots or extraction tools to copy substantial parts of the website or create a competing database, publication, commercial product or service.

You must not use substantial parts of our content to train, develop or evaluate artificial-intelligence systems without our prior written permission.

8. Intellectual Property

Unless otherwise stated, CATALA Consulting owns or licenses all intellectual-property rights in:

• the website;
• its design and layout;
• written content;
• reports and downloadable materials;
• graphics and illustrations;
• photographs;
• videos and audio;
• brand elements;
• logos;
• service names;
• methodologies;
• frameworks;
• tools;
• presentations; and
• other materials published on the website.

These works are protected by copyright, trademark and other intellectual-property laws.

All rights are reserved.

You must not, without our prior written permission:

• reproduce substantial parts of the website;
• republish our content on another website or platform;
• modify, translate or create derivative works from our materials;
• sell, license or commercially exploit our content;
• remove copyright, trademark or attribution notices;
• use our logo or branding;
• present our work as your own;
• incorporate our materials into paid training, consulting or commercial products; or
• distribute downloadable materials outside your organisation.

You may quote short extracts for legitimate commentary, reporting, academic or professional reference where legally permitted, provided that:

• the extract is accurate;
• it is not misleading or taken out of context;
• appropriate attribution is provided;
• it is not used to suggest our endorsement; and
• the use does not substitute for the original content.

9. Linking to the Website

You may link to publicly available pages on the website provided that the link:

• is fair and lawful;
• does not damage our reputation;
• does not suggest an association, approval or endorsement where none exists;
• is not placed on a website containing unlawful, misleading or offensive content; and
• does not frame or reproduce the website within another website.

You must not link directly to restricted or non-public content.

We may withdraw permission to link to the website where reasonably necessary.

10. Website Content Is General Information

The content on the website is provided for general information and marketing purposes.

It does not constitute:

• hotel-specific revenue-management advice;
• financial advice;
• investment advice;
• accounting advice;
• legal advice;
• tax advice;
• employment advice;
• technology implementation advice;
• a valuation;
• a forecast;
• a guarantee; or
• a recommendation tailored to a particular hotel or business.

Hotel performance depends on many factors, including market conditions, property characteristics, leadership, operational execution, available inventory, competitive supply, distribution, technology, pricing decisions and wider economic conditions.

You should obtain appropriate professional advice before taking or refraining from action based on website content.

11. Accuracy of Information

We aim to keep website content useful and reasonably accurate.

However:

• content may become outdated;
• market conditions may change;
• examples may be simplified;
• statistics may relate to particular periods or portfolios;
• third-party information may change without notice; and
• errors or omissions may occur.

We do not guarantee that all website content is complete, current or applicable to your circumstances.

We may update or remove content without notice.

12. Results, Case Studies and Testimonials

The website may refer to:

• client results;
• revenue or RevPAR improvements;
• hotel portfolios;
• case studies;
• testimonials;
• performance ranges;
• commercial outcomes; and
• examples of previous work.

These examples describe past or specific engagements. They do not guarantee that another hotel or client will achieve the same or similar results.

Actual results may differ materially depending on the circumstances, quality of data, scope of work, implementation, market conditions and decisions made by the client or third parties.

Where a performance range is described as typical, it is intended as a general description of past experience and not as a contractual promise, forecast or guarantee.

13. Third-Party Links and Services

The website may contain links to services operated by third parties, including:

• Calendly;
• WhatsApp;
• LinkedIn;
• YouTube;
• podcast platforms;
• online learning platforms;
• hotel websites;
• technology providers; and
• other external websites.

Third-party links are provided for convenience and information.

We do not control independent third-party websites or services and are not responsible for:

• their content;
• accuracy;
• availability;
• security;
• privacy practices;
• contractual terms; or
• products and services.

A link does not necessarily mean that we endorse the third party.

You should review the relevant third party’s terms and privacy information before using its services or providing personal information.

14. Meetings Booked Through Calendly

The website may allow you to book an introductory meeting through Calendly.

Meeting availability is subject to change and a confirmed booking may need to be rescheduled or cancelled because of illness, travel, client commitments, technical issues or other reasonable circumstances.

An introductory meeting:

• is exploratory;
• does not create a consulting engagement;
• does not include a complete hotel audit;
• does not guarantee that we will accept an engagement;
• does not create exclusivity; and
• does not constitute hotel-specific professional advice unless expressly agreed otherwise in writing.

You should not send passwords, payment details, highly confidential reports or sensitive personal information through a public booking form.

15. Contact Forms and Communications

You are responsible for ensuring that information submitted through the website is accurate, lawful and not misleading.

Do not submit:

• passwords;
• payment-card information;
• special-category personal information;
• guest-identifiable hotel data;
• employee health information;
• confidential information belonging to another party without authority; or
• material that infringes another person’s rights.

We may retain and process information submitted through the website in accordance with our Privacy Notice.

Email, website forms, WhatsApp and other internet communications cannot be guaranteed to be completely secure.

16. Downloads

Any material available for download is provided for general information unless otherwise stated.

Before opening or using downloaded material, you should use appropriate security and antivirus measures.

You must not remove branding, copyright notices or usage restrictions from downloaded materials.

A download does not transfer ownership of intellectual-property rights.

17. Website Security

You must not knowingly introduce:

• viruses;
• Trojan horses;
• worms;
• logic bombs;
• spyware;
• ransomware;
• malicious scripts; or
• other harmful code.

You must not attempt to gain unauthorised access to the website, the server on which it is stored or any connected server, database or system.

Suspected unlawful activity may be reported to relevant authorities, and we may cooperate with lawful investigations.

We do not guarantee that the website will be secure or free from bugs, vulnerabilities or viruses.

You are responsible for configuring your systems, devices and software appropriately.

18. Our Responsibility to Business Users

This section applies where you use the website wholly or mainly for purposes connected with your trade, business, craft or profession.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• any other liability that cannot legally be excluded or restricted.

Subject to the above, we will not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of anticipated savings;
• loss of business opportunity;
• loss of goodwill or reputation;
• loss or corruption of data;
• business interruption;
• indirect loss; or
• consequential loss,

arising from or connected with the use of, or inability to use, the website or reliance on its content.

The website is provided free of charge and for general information. To the fullest extent permitted by law, our aggregate liability arising from or connected with your use of the website will not exceed £1,000.

This limitation relates only to use of the website. Liability relating to paid professional services will be governed by the relevant service agreement.

19. Our Responsibility to Consumers

This section applies where you use the website wholly or mainly for purposes outside your trade, business, craft or profession.

Nothing in these terms affects your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that:

• were not foreseeable;
• were caused by circumstances outside our reasonable control;
• arose from inaccurate information supplied by you;
• resulted from your failure to follow reasonable instructions; or
• relate to business activities.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

20. Your Responsibility for Breach

You are responsible for losses and reasonable costs incurred by us that result directly from your unlawful use of the website or a material breach of these terms.

If you use the website for business purposes, you will indemnify CATALA Consulting against third-party claims, liabilities and reasonable legal costs arising directly from:

• content unlawfully submitted by you;
• your infringement of another party’s intellectual-property rights;
• your unauthorised access to our systems; or
• your deliberate misuse of the website.

This provision does not apply to the extent that the loss was caused by our own breach, negligence or unlawful conduct.

21. Privacy and Cookies

We process personal information in accordance with our Privacy Notice.

We use cookies and similar technologies as explained in our Cookie Policy and consent-management tool.

Where consent is legally required for non-essential cookies or technologies, they will be controlled through the available consent mechanism.

22. Suspension and Termination

We may suspend, restrict or block access to the website where we reasonably believe that:

• these terms have been breached;
• the website is being misused;
• security is at risk;
• unlawful activity may be occurring;
• access could harm us or another person; or
• suspension is necessary for technical, operational or legal reasons.

Suspension or termination does not affect rights or liabilities that arose beforehand.

23. Changes to These Terms

We may update these terms to reflect:

• changes to the website;
• new services or functionality;
• operational changes;
• legal or regulatory developments; or
• changes in our business.

The latest version will be published on this page with an updated date.

Material changes will apply from the date stated in the updated terms.

Your continued use of the website after an updated version takes effect means that the updated terms will apply to future use.

24. Transfer of Rights

We may transfer our rights and obligations under these terms to another organisation as part of a restructuring, merger, acquisition, sale or transfer of the website or our business.

We will take reasonable steps to ensure that such a transfer does not materially reduce the protections available to consumers under applicable law.

You may not transfer your rights or obligations under these terms without our prior written consent.

25. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable.

If modification is not possible, the affected provision will be treated as deleted.

The remaining provisions will continue in effect.

26. No Waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

A waiver will be effective only if confirmed in writing.

27. Third-Party Rights

Unless these terms expressly state otherwise, a person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999. That Act governs when a third party may enforce contractual provisions.

28. Governing Law and Jurisdiction

These terms and any non-contractual dispute arising from the website are governed by the laws of England and Wales.

If you are a business user, the courts of England and Wales will have exclusive jurisdiction.

If you are a consumer, you may have the right to bring proceedings in the courts of the part of the United Kingdom or other country in which you live where mandatory consumer law permits this.

Nothing in these terms removes mandatory rights that apply to you under the law of your country of residence.

29. Contact Us

Questions about these Website Terms of Use should be sent to:

CATALA Consulting Ltd
Email: contact@catalaconsulting.co.uk
Correspondence Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company Number: 11373928